Frequently Asked Questions

About Our Services

What is the cost?

We do things a little smarter at Call a Cooler. Gone are the days where you pay for water to be delivered. Now for one low fixed charge starting at $11.00 + GST per week, you can have access to unlimited, filtered and chilled water, backed up by our professional service and sanitisation program. By choosing our services you are helping to take trucks off the road and reduce the heavy toll of plastic pollution on Australia.

Is servicing included?

Sure is, we visit your business every six months to replace your filter, service, clean and sanitise your water cooler. This is included in your monthly rental.

Is there a contract?

Yes, all our customers sign a Rental Agreement with Call a Cooler. This ensures that our Servicing obligations are met and that you have the guarantee of a fixed price for the duration of the Agreement.

Can I buy the water cooler?

To guarantee your experience with Call a Cooler and the products we offer, we rent our water coolers only. This removes any stress for you, having to replace or repair the cooler should any issue arise. It also ensures that the sanitising and servicing of the Cooler is maintained on schedule. Our guarantee to you: In the unlikely event that your cooler has a problem or breaks down, we will replace your unit, free of charge, no questions asked. How’s that for peace of mind?

Managing Your Account

How do I book a service, and what does it cost?

As soon as we welcome you to Call a Cooler you are automatically booked in for your regular servicing and maintenance every 6 months and ongoing for the duration you are with us. Don’t forget this is inclusive of your rental agreement. If you’re not due for one of your regular service visits, don’t worry – a simple call to our Customer Service team and we will have a Service Technician on your doorstep within 48 hours.

Whilst we love to visit our customers and everyone loves a road trip, should we attend a futile service request, it will result in a $75 call out fee.

Help! We've run out of cups

Click on the link here and your cups will be delivered. It’s as easy as that.

I'm not sure my filter looks right

When our filters take chlorine out of your water and you throw some direct sunlight on it, things can change. If this has happened then please let us know by either giving us a call or email us . We will dispatch a Service Technician for a replacement filter bowl, pronto.

We are relocating

No problem. If you are moving offices or to a new home we can make your move hassle free. Just let us know your moving dates and new location by phone or email, and we will take care of the rest.

I need to cancel my contract

Of course we’d rather you didn’t, but we understand that things can change. Just send us an email or give us a call and we will get everything finalised for you.

Have More Questions?

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