John Wipfli

PO Box 80
Flemington VIC 3031

Tel: 1300 119 261

Your local guy: John Wipfli
After running a couple of marathons and drinking very ordinary water at the drink stations, John decided to turn his energies into educating the Victorian population with the best filtered and chilled drinking water via Call a Cooler.

Q&A with John

We asked John, our local in Melbourne a few questions about his journey to Call a Cooler. Here is what we learned about John.

What brought you into the water dispenser business?

By profession, I am an engineer and started my career working for large companies. After a period I decided that I wanted a change of profession and then spent the next many years in the retail industry where I was a shareholder in the company I worked with. In retail, I discovered the satisfaction derived from providing excellent customer service and endeavoured at all times to provide it. From there I moved into Call a Cooler which although is a cooler rental business, I have the opportunity to provide excellent service levels to our customers on an ongoing basis.

How long have you been servicing Melbourne?

Just over 2 years, as of 2017.

What do you enjoy about the business?

My chief enjoyment comes from relating to and providing an excellent service level to my customers. Because the majority of my customers are long-term ones it does afford me the opportunity to develop strong relationships with them.

What’s the typical customer experience once they ring you up or fill in a contact form on the website?

We qualify the customer’s needs as to whether a cook and cold or hot and cold unit would best suit their needs and whether they would like the cooler plumbed in. We also discuss with them our payment options and rental terms to tailor a deal that best suits them.

What sets you apart from the competition?

Our main aim is to provide our customers with the highest level of service on an ongoing and timely manner. We know customers like quick responses to any of their queries and an even quicker action in the unlikely event a service issue occurs. We believe this sets us apart from our competitors.

Our Customers Love Their Cooler

We started using Call a Cooler on a trial basis when we moved offices, and have not looked back. The filtered water tastes great and is extremely convenient. Accompanied by the outstanding customer service and competitive pricing, we can not recommend them enough!

Grant JohnstonOperations Manager, Investment Trends

The water tastes great, its convenient, clean and the cost savings are quite huge. Water services are a huge rip-off in general- this IS a real alternative!

Bruce BigelowDirector, Electric Art

Call a Cooler offers a professional and efficient service. The water coolers are of high quality and we personally found the water taste was better than any other water cooler options on the market. Best of all we don’t have to store water bottles and we never run out of water! Their competitive pricing is a bonus!

Michelle RomeoDirector, Romeos Chair

We can’t recommend Call a Cooler enough. We drink a lot of water here in the office and since having Call a Cooler it’s taken the hassle out of lifting those heavy jugs, it tastes fantastic and even better it has saved the company hundreds of dollars each year in fees!

Sian LawrencePA, Fundraising Institute of Australia

Grab Your FREE Trial Today

The best way to experience the Call a Cooler difference is to trial our water dispenser in your home or office – with no obligation – for 7 days- FREE of charge.